Maintenance
Reduce your liability risk and don’t neglect the maintenance of your digital platforms. With our customized maintenance solutions, we not only guarantee the security and stability of your online presence, but also provide top-notch support you can rely on.
Maintenance packages
As a rule, 20% of the initial software costs should be reinvested annually to maintain the value of a website, which is renewed on average within 5 years. Most companies invest 6-10% of their annual revenue annually in their IT infrastructure incl. Websites.
Basic
Small websites
| Frequency | Quarter |
| Staging | ✔ |
| WordPress updates | ✔ |
| Plugins updates | ✔ |
| Theme Updates | X |
| Protocol | ✔ |
| Checking for errors | ✔ |
| Backup recording | ✔ |
| Minor Updates | ✔ |
| Limit efforts | 2h / cycle |
| Support channels | Email, Phone, Zoom |
| Response time | 48h* |
Standard
Medium websites
| Frequency | Month |
| Staging | ✔ |
| WordPress updates | ✔ |
| Plugins updates | ✔ |
| Theme Updates | ✔ |
| Protocol | ✔ |
| Checking for errors | ✔ |
| Hotfixing | 1h |
| Backup recording | ✔ |
| Minor Updates | ✔ |
| Up-Time-Check | ✔ |
| Limit efforts | 4h / cycle |
| Support channels | Email, Phone, Zoom |
| Response time | 36h* |
Prio
Stores
| Frequency | Month |
| Staging | ✔ |
| WordPress updates | ✔ |
| Plugins updates | ✔ |
| Theme Updates | ✔ |
| Protocol | ✔ |
| Checking for errors | ✔ |
| Hotfixing | 2h |
| Backup recording | ✔ |
| Minor Updates | ✔ |
| Up-Time-Check | ✔ |
| Limit efforts | 8h / cycle |
| Support channels | Email, Phone, Zoom, Whatsapp, Slack |
| Response time | 24h* |
Values Preserved
Your advantages
With us, your website is our focus: We not only offer increased system stability and permanent monitoring, but also a permanent technical contact and prioritized response times. With our extensive contact options and customized maintenance packages, we ensure that your online presence is always running smoothly and securely.
- Increased system stability
- Prioritized response times
- Permanent monitoring
- Extensive contact options
- Personal contact
Success Stories
Dive into remarkable stories of success and transformation that we have written together with our clients.
Dennis Heiden
management
My passion is consulting on web applications and API interfaces. It is important to me that our solutions make sense not only technically, but also economically.
I am convinced that transparent communication is the key to a healthy customer relationship and plays a decisive role in helping stakeholders make better decisions.
Our maintenance packages include a variety of services, including regular WordPress and plugin updates, system monitoring, backup installs and hotfixing. Depending on the package you choose, we also offer theme updates and advanced support options.
“Prioritized response times” means that customers of our premium maintenance packages receive priority treatment. Depending on the package, we guarantee response times of 24 to 48 hours within business hours.
No, maintenance serves to preserve the value of a software. The implementation of new functions is not included and will be handled separately.
The frequency of maintenance depends on the selected package. It can be quarterly, monthly or even more frequently depending on individual requirements.
We offer extensive contact options, including email, phone and Zoom. Whatsapp and Slack are also available for customers of the “Prio” package. We do our best to assist outside of business hours, especially with urgent requests.